What should I do if something I think I returned is still showing on my account?
Answer
If you returned the item to one of our drop-boxes around campus, please wait 24 hours before getting in touch with us. It's likely that the book hasn't arrived back at the Library yet.
If you believe you've returned an item which is still showing on your account, we strongly encourage you to conduct a thorough search at home, in your car, or any other place the item could be. It can be helpful to find an image of the cover art and spine, so you know exactly what you’re looking for.
If you’re sure the item is lost, let us know (via phone, email, live chat or in person). We’ll conduct three thorough library searches to confirm it wasn’t returned to us. If we’re not able to find the item, you will incur a charge.
Please note that if you find the item after you have paid charges or sourced a replacement copy, we will be unable to refund or reimburse you. You will, however, be entitled to keep the lost item.